Employer: Gold Data USA, Inc.
Position: Director of Back Office Operations
Duties: Responsible for overseeing and ensuring the smooth functioning of all administrative, IT, and revenue assurance processes within the company. Responsible for ensuring the company’s operational efficiency, compliance with financial and legal obligations, and optimization of financial resources.
Validate and supervise the declaration of taxes and government filings within established deadlines. Oversee the preparation and accuracy of client billing files, ensuring monthly invoices are issued correctly. Ensure timely and accurate reporting and reconciliation of accounts, including daily bank transactions, supplier invoices, and intercompany accounts. Supervise payment processes, including issuing payment orders, managing petty cash, and reconciling corporate credit cards. Monitor collection performance to ensure compliance with company goals and timely follow-up on payment supports and withholding documentation. Maintain relationships with banks, oversee office purchases, and assist with external audits as needed.
Participate in the purchasing committee and ensure the proper organization and filing of financial documents. Supervise the operation and maintenance of the company’s IT platforms, ensuring all workstations and devices are functional and properly supported. Oversee the installation, maintenance, and user support for technology hardware and software, ensuring compliance with company standards. Manage IT inventory, ensure effective backups of critical servers and applications, and supervise adherence to security standards, including ISO 27001 and OWASP. Ensure proper documentation of all IT processes and efficient use of IT resources. Lead continuous improvement processes, ensuring IT systems remain scalable, secure, and up to date.
Supervise the pre-billing process to ensure all services in the company’s network are correctly billed according to client service orders. Monitor and validate workflow requirements and the execution of tickets related to service installations, relocations, upgrades, and terminations. Collaborate with the Commercial, Engineering, and Finance teams to ensure business profitability and efficient management of revenue assurance processes. Provide regular reports and audits on network usage, billing systems, and revenue performance to the Board of Directors, identifying risks and ensuring profitability.
Oversee the input and reconciliation of intercompany expenses and billing, ensuring compliance with approved budgets and timelines. Supervise the calculation and communication of commissions, collaborating with Finance, Human Resources, and Payroll teams.
Requirements: Bachelor’s degree in Business Administration, Economics, Industrial Engineering, Systems Engineering, or a related field and 24 months of experience in a related position. Must have experience with financial resource management; billing and administrative processes in telecommunications companies and the corporate sector; utilizing statistical, financial analysis, and scenario projection tools and techniques; conflict and objection management; negotiation techniques; service promotion and marketing techniques; and personnel management. Up to 20% international travel required per year.
Work Location: 1000 Sawgrass Corporate Pkwy, Suite 588 Sunrise, FL 33323,. 40hrs/week. $138,923/year. Email resume to Andreina Villa, Regional HR Manager, at hr@golddata.net
